Privacy

Privacy choices

This page explains the choices you have over the personal information SpearLeads handles, how to exercise them, and what happens when you do. It supplements our privacy policy, which describes what we collect and why.

YOUR RIGHTS

Four things you can ask us to do.

Write to [email protected] from any address, and tell us which of these you want. We do not require you to create an account, and we will not ask you to pay.

Know what we hold

You can ask what personal information we hold about you and how we use it. We will confirm whether we hold it and describe the categories and sources.

Delete it

You can ask us to delete the personal information we hold about you, subject to records we must keep for legal, tax, fraud-prevention, or dispute purposes.

Correct it

If something we hold is wrong — a misspelled name, a stale phone number — you can ask us to fix it.

Stop hearing from us

Every email we send carries an unsubscribe link that works immediately. You can also write to us directly and we will suppress the address.

CALIFORNIA RESIDENTS

CCPA and CPRA rights.

If you live in California, the California Consumer Privacy Act as amended by the CPRA gives you the following rights. We extend these to everyone we deal with, not only California residents.
  • You have the right to know the categories and specific pieces of personal information we have collected, the sources, and the purposes.
  • You have the right to request deletion, subject to the same legal exceptions above.
  • You have the right to correct inaccurate personal information.
  • You have the right to opt out of the "sale" or "sharing" of personal information. **We do not sell personal information and we do not share it for cross-context behavioural advertising.** There is therefore no sale or sharing to opt out of, and we do not operate a "Do Not Sell or Share My Personal Information" link because there is nothing for it to do.
  • You have the right not to be discriminated against for exercising any of these rights. We do not charge different prices or provide a different level of service because you exercised a right.

To exercise a California right, write to [email protected] with the subject line “California privacy request”. We will acknowledge within 10 business days and respond within 45 calendar days, extendable once by a further 45 days where a request is complex — we will tell you if we need the extension.

SESSION RECORDING

We record sessions on some pages, and we tell you before you interact.

SpearLeads records interaction sessions on the audit and application pages so that there is a verifiable record of what a visitor was shown and what they agreed to. This is our own evidence, kept for dispute resolution and quality review.
  • What is recorded. Clicks, scroll position, form field interactions, and the text of any consent disclosure shown to you at the moment you responded to it. Session replay captures the shape of an interaction, and where a consent box is involved it captures the consent language itself.
  • What is not recorded. We do not record the contents of payment fields. Passwords are never captured.
  • Notice and consent. Recording begins only after you have interacted with a page that carries a disclosure, and the consent checkbox on our application and audit forms is where you tell us your choices. If you do not want your session recorded, do not submit the form; you can still contact us by email and we will handle your inquiry without a recording.
  • How long we keep it. Session recordings are retained for the period described in our privacy policy and are deleted on request where we are not required to keep them for an active dispute.

Several US states require all parties to consent before a conversation is recorded. We treat that standard as the floor everywhere we operate rather than applying different rules per state. If you believe a recording of you should not exist, contact us and we will delete it unless we are legally required to retain it.

AUTOMATED EMAIL

Marketing email and the CAN-SPAM Act.

Everything we send commercially identifies us, gives a physical postal address, and carries a working unsubscribe link.
  • Unsubscribe links act immediately. We do not require you to log in, reply, or visit another page to be removed.
  • Transactional messages — a report you asked for, a reply to your inquiry — are separate from marketing and are not affected by an unsubscribe request.
  • If you receive something you believe you should not have, forward it to [email protected] and we will investigate rather than asking you to find the unsubscribe link again.

Where to send a request

Email [email protected]. Tell us what you want us to do and which address or phone number the request concerns. We may ask you to confirm that you control that address before we act, which protects you from someone else requesting deletion of your records.

See also our privacy policy and terms of service, or read how we handle consent.